Who we are

Our website address is: https://www.rsmwatchstrap.com.

Terms & Conditions

Returns Policy

RSM watch straps are made of good quality materials and assembled with care and pride. On rare occasions that buyer request for a return, we do not allow returns unless it is fault of ours to have sent the wrong product to you different from what you have ordered. Checks can be done from records of purchase.

Goods Damaged During Shipment

If the items delivered to you are damaged during shipment, take photographic evidence of the damaged item and email the evidence to info@rsmwatchstrap.com Upon confirmation from our side, ship the item back to us. We will refund the shipment cost to you upon receipt of the damaged item and send out another new one to you.

Change of Mind or Difference in Size

We do not accept returns due to change of mind or unable to fit. We have made extra care to explain to you under Important information about the strap that fit specific wrist sizes and the required spring bar to watch case clearance. By confirmation of purchase, you have confirmed that you know that the straps fits 6″ to 8.5″ wrist and the watch case to spring bar clearance is 1.5mm for 20mm wide strap and 1.6mm for 22mm strap. In the event the strap does not pull through the watch case and spring bar, buyers can purchase curved spring bars to solved the problem.

Goods Received

If we do not hear from you within 7 days of receipt, you are deemed to have received the Goods in good order with no problems.

Import Duties, Taxes and Customs Inspections

RSM Watch Strap are not responsible for any import duties and taxes for buyers outside Singapore. Our shipment company have made initial estimate of the duties and taxes which may apply at the address of the buyer during your purchase but the final amount of these duties and payments are subject to the local authorities at the time of arrival. The buyer is responsible to bear all import duties and taxes prevailing at the point of arrival.

We do not guarantee packages will be fully in tact as customs may open up packages for inspections as they deem fit and it is beyond our responsibility or control.

Difference in Colours

The best representation of the colours of each product is at the product page. We have used lighting to best represent the physical characteristics of the product. Even so, each mobile device, tablet, laptops and computer screens are calibrated differently. Buyers are encouraged to see as many reference pictures of each strap they are interested in prior to making the commitment to buy them as they are not returnable based on difference in colour impressions or sizing as described above.